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Information A-Z

With our A-Z you will find all important information about our hotel. Our Front Office team will be glad to answer all your questions.

General Information

Here you will find all important information about the hotel.



Reception:                                           1021

Restaurant "Vitello - Land & Meer ": 1053


A selection of different adapters for the power sockets is available at the reception.

Baby cot

Free of charge. Please contact the reception.


Our reception staff will be happy to provide you with the latest exchange rates for international currencies. The nearest cash machine is within walking distance.


There is a Bible in your bedside table.


Our reception staff will be happy to organize bicycles for you. Cost: 10 euros per bike per day.


Our extensive breakfast buffet awaits you from Monday to Saturday between 6:30 a.m. and 10:00 a.m. and on Sundays and public holidays between 8:00 a.m. and 11:00 a.m. in the restaurant "Vitello - Land & Meer".

Car insurance

A Sixt agency is located 350 m from the hotel.


The room is at your disposal until 11.00 a.m. on the day of departure. The possibility of a later departure can be arranged with the reception.

Church service

Our reception staff will inform you about churches and times of church services.


There are 3 conference rooms or meeting rooms available in our hotel. Please contact our event department.


Alternating current 220 volts. The main switch for the electricity supply is located next to the room door. Please insert your key card into the box to activate the power supply.


Our fax number: 0 28 21-71 18-1 00


The fitness room is located on the first floor. There are the following machines: bicycle, cross trainer and a treadmill. Please use your room card for entry. Cost: 6 euros per room per day. 


Our reception staff will be happy to order flowers for you from Monday to Friday between 10:00 and 15:00.


We recommend the hair studios "Haarscharf" and "Coiffeur Kisters". We will be happy to arrange an appointment for you.

Ironing service

Please ask at the reception desk.


Please hand in your laundry at reception before 9:00 am. The cleaned laundry will be returned by 6:00 pm. The cleaning is done by an external service provider. The hotel does not accept any liability. You will find laundry lists in your locker.


Please hand in stamped letters at the reception desk.

Lost property

Please contact the reception.

Luggage service

On request. Please contact the reception.


Information about Klever offers is available at the reception.

Means of payment

We accept American Express, Eurocard, Visa Card, EC card and cash.


A small selection is available for you in the restaurant.


are charged at 12 euros per day.


Please contact reception.


Available at the reception. We charge 0,35 Euro per page (black - white copy), 0,50 Euro (coloured copy).

Room service

Room service is available daily from 6:30 to 21:45. Please dial the telephone extension 1053 (restaurant) or 1021 (reception).


There is a room safe in your wardrobe and a hotel safe at reception. When using it, please observe the legal regulations for items brought into accommodation establishments. The hotel is not liable for any losses.


Order via the reception.

Train connection

You will receive a printed copy of your train connection at the reception.


You can deposit valuables in your room safe in the wardrobe or in the hotel safe at reception. In both cases, please observe the legal regulations for items brought into accommodation establishments.

Wake-up calls

Order your wake-up call at reception.