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Information A-Z

With our A-Z you will find all important information about our hotel. Our Front Office team will be glad to answer all your questions.

General Information

Here you will find all important information about the hotel.


Our rooms are available at 3:00 pm.


Your room is available until noon on the day of departure. For late departure please contact the reception.

Car Rental

At a distance of 350 meters you will find an agency of Sixt car rental.

Pharmacy / Doctor

Please contact the reception.


Free of charge. Please contact the reception.

Rail link

You will receive a print out of your train connection at the reception.


Our reception provides you with current rates of international currencies. You are welcome to exchange your currency (in limited amount).


We are happy to order flowers upon request. Please contact the reception.


Please hand over at the reception

Ironing Service

Please contact the reception.


Alternating current 220 volts. The main switch for the power supply is next to your room door. Please insert your key card into the slot to activate the power supply.


Please contact the reception.


You will find our fitness area and sauna on the first floor. We offer three cardio machines from TechnoGym (bicycle, crosstrainer, treadmill). Use is free of charge. Enter the area by using your  room card.


You can park your car in our underground car park at ground level and without barrier for 14 Euro / day.


Available at reception. Black-and-white photocopies will be charged with 0,35 EUR per page, colored photocopies with 0,50 EUR per page.


We recommend “Haarscharf” and “Kisters” and are happy to arrange an appointment for you.


Enjoy our rich breakfast buffet at the restaurant „Vitello“ on the ground floor. Opening times are from 6.30 am to 10.30 am (Monday to Friday) and from 6.30 am to 11 am (Saturday to Sunday).

Lost items

Please contact the reception.

Luggage Service

Upon request. Please contact the reception.


For churches and times of worship please contact the reception.


Pets are welcome upon request and will be charged with 15,00 EUR per day.


For information about our offers please contact the reception.


You will find a safe in your room inside the wardrobe and a hotel safe at the reception. Please note the legal regulations for introduced objects into tourist accomodations. The hotel is not liable for any loss.


We offer three meeting rooms. Please contact the events department.


Please contact the reception.


Please contact the reception.


For external telephone calls please dial „0“ first. For internal telephone calls please dial the room number. For direct dialing from external use 0 28 21-71 18 plus the room number.
Reception: 1021
Restaurant  „Vitello“: 1054


Please give your laundry to the reception until 9.00 am. It will be returned the next working day until 6.00 pm. The cleaning is performed by an external service provider. The hotel is not liable for any loss or damages. You will find a laundry list in your wardrobe.

Wake-up call

Your individual wake-up call is set by the reception.


You can deposit your valuables either into your room safe or into the hotelsafe at the reception. Please note the legal regulations for introduced objects into tourist accomodations. The hotel is not liable for any loss.

Means of payment

We accept American Express, Mastercard, Visa Card, EC-Karte and cash payment.


A small selection of local newspapers is available in the restaurant.


Roomservice is daily available from 6.30 am to 21.45 pm. We charge 5,00 EUR additional per delivery. Please contact the restaurant “Vitello” by dialing 10 54 or contact the reception by dialing 10 21.

Restaurants & Bar

Discover our culinary variety.

Portofino Bar

Our bar is open from 11:00 p.m. until 0:00 a.m. With its nice view towards the Spoy canal and the oval bar formed as a ship which waits for passengers, its’ own harbour basin in front of the door and the Rilano philosophy of casual elegance in mind, we really had no other choice than giving our bar this name!


For a good start into the day, our breakfast buffet serves you a variety of regional meals.  Also we provide a variety of different cereals.
Opening hours are from Monday-Friday from 6:00 a.m. until 10:30 a.m. and on weekend from 6:00 a.m. until 11:00 a.m.

Mamma Minuti    

We offer fresh Pasta, panini, salads offer at our MammaMinuti.
Opening hours: Monday till Friday 09.00 a.m. until 04.00 p.m.

Restaurant Vitello by Andre Krake

We serve fresh and regional food in our Grill & Seafood Restaurant Vitello.
Dinner: 06.00 p.m. until 10.00 p.m

Service Offer

Our Service for you.


Please contact the reception. Our florist is happy to deliver the bouquet of your choice. You prefer to choose on site? At Edeka Center there is a flower shop.

Stamps/Send mail

A post office is located in a five minutes walk from the hotel. We accept franked mail at the reception.

Fax- and photocopy-services

are available at the reception any time.
Fax, each: 0,35 Euro
Photocopy, per page: 0,15 Euro black-and-white, 0,35 Euro colored

Lost & found

In case you have forgotten something in our hotel, we will send it to you as far as possible, or the housekeeper will keep it for 6 months.

Hairdresser & beauty

Located close to the hotel you will find
Hairdresser F“Laissez Faire 2” Tel: +0049 2821 8987545
Beauty „Body & Skin Cosmetiks“ Tel: +0049 2821 8987545

Cash machine

There is a Volksbank opposite to the hotel.


Our hotel is located in the lower part of Kleve. In a short distance you reach a choice of shops (fashion, drugstore, perfumery).
Try sweet Kleve delicacies at Café Wanders, Kavarinerstraße 6.

Shoe cleaning machine & tobacco

are located on the basement.

Supermarket, drugstore, pharmacy

At ECenter Kleve (Edeka) you find a drugstore (dm), a flower shop and a pharmacy. Opening times, daily: 6 a.m. to 10 p.m., five minutes walk.


A selection of free local newspapers is available in the restaurant.